Terms & Conditions

About Your Order

The Fresh Plan is a meal plan service. Ordering can be done online, by phone or by email. Order Change Deadlines apply.

Cancellations / Refunds

We guarantee the quality of our products and their delivery in good condition. Because we produce a perishable product, we
CANNOT accept returned food items. We will promptly credit for any food item or meal that was damaged, spoiled, or
impaired. If you did not like a particular meal, we apologize for the inconvenience and will try make the plan work for you. If you
are unhappy with the service for any reason and wish to cancel, you may do so at any time prior to ordering for the next week
by THURSDAYS 7:00 PM Central Time. In general, there are NO cancellations once your order is placed however if you have
placed an order and would like to cancel, you must contact us to see if it is possible.

Stop, Change or Hold

You may stop your orders temporarily or permanently, make changes to your meal plan, or re-start your order by contacting via
phone or email. Email us at info@thefreshplan.com or call in changes to 224.480.3700 by THURSDAY 7:00PM Central Time.

Ordering and Change Deadlines

Ordering deadline: THURSDAYS 7:00 PM Central Time for the following week.
Change deadline: THURSDAYS 7:00 PM Central Time for the following week.
If you pick up your orders from a local location or have them delivered, the deadline to stop or change your order for both
Monday and Thursday pickups is by THURSDAY 7:00 PM Central Time for the following week.

Local Pickup Restrictions

Local customers pick up food from pre-selected locations on both Mondays and Thursdays 3pm-6:30pm. Unfortunately, we
cannot guarantee meal availability at your location if you attempt to pick up food on days/times other than those previously
mentioned. If you will be unable to pick up your meals or receive delivery, please contact us prior to the pick up or delivery time
and we will try our best to accommodate you. If you choose to not pick up the meals or accept delivery, a refund cannot be
issued.

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